Reverse 911 is an outbound notification system used for the mass distribution of time-sensitive messages through the phone system. Both users of land lines and cell phones can take advantage of this service. Notices of natural disaster evacuations, missing person alerts, terrorist threats and similar events and incidents are sent to subscribers. These messages can also be sent as email notifications.
Clinton County Central Dispatch/9-1-1 relies on emergency notification technology from PlantCML®, among other means, to keep you alert and ultimately, ensure your safety. In doing so, we must have precise information for reaching you. As more people transition from landline to cell, wireless and VoIP telephone service, the availability and accuracy of local 9-1-1 or commercial phone data has diminished. In order to maintain the most up-to-date information, Clinton County Central Dispatch/9-1-1 has implemented PlantCML’s Self-Registration Portal to capture data for alternate devices, such as cell phone and e-mail.
For details on how the emergency notification system and Self-Registration Portal work, we have compiled the following list of Frequently Asked Questions.
FAQ’s
1. What is the emergency notification system used for?
The Clinton County Central Dispatch/9-1-1 emergency notification system may be used in any situation that threatens harm to life and/or property or is deemed hazardous by ClintonCounty public safety officials. This may include inclement weather, man-made disasters, crime, pandemics, hazardous material incidents and more.
2. Do I have the ability to specify which notifications I wish to receive?
Clinton County Central Dispatch/9-1-1 will determine which notifications are mandatory. If applicable, you will have the ability to opt out of non-critical notifications.
3. What, if any, contact information do you already have in the emergency notification system for me?
The Clinton County Central Dispatch/9-1-1 emergency notification system uses data obtained from 9-1-1 databases, which typically includes only home (landline) telephone numbers.
4. What if my home telephone number is unlisted?
If your home (landline) number is unlisted, there is a possibility it does not exist in our emergency notification system. To be cautious, please enter it when filling out the Self-Registration Portal form. Should the number already exist in the emergency notification system, you will not be contacted twice on your home telephone.
5. What information is captured in the Self-Registration Portal?
The Self-Registration Portal collects your name, address, city, ZIP, township, primary telephone number, and e-mail address.
6. How will I know the information I provide in the Self-Registration Portal will remain confidential?
Rest assured your contact information will remain confidential. It will never be sold or leased for commercial purposes.
7. What if I don’t receive the verification e-mail?
When using a personal e-mail account (e.g., Yahoo, Hotmail, etc.), your e-mail provider may have considered it Spam. Check the Spam folder in your e-mail account. If you find and select this e-mail message, right click on it to set the “Sender” and “Not Spam.”
“Work” e-mail addresses may not accept the verification e-mail if your organization has specific screening processes in place. Therefore, please contact your organization’s I.T. department and ask them to accept e-mails from Reverse911@clinton-county.org in order to receive notifications.
8. What is the purpose of the map on the right-hand side of the Self-Registration Portal screen?
After you enter your address, a push pin will reflect your exact location on the map.
9. My address is not plotted correctly on the map. How do I fix this?
First, be sure you entered your address correctly. If verified, you may adjust your location by moving the pin found on the map. This is accomplished by right-clicking on the pin and moving your mouse to reflect the proper position.
10. What if I change my cell phone number, e-mail address, or city within the county?
Because your primary e-mail address is your unique identifier and user name, if it changes, you will need to delete your current profile in the Self-Registration Portal and create a new one. Should any other type of contact information change, please log into the Self-Registration Portal and edit your data.
11. What if I forget my password?
The SRP includes a “Forgot my password” option to assist users who cannot remember their passwords.
12. I plan to move to another county. How do I remove myself from the emergency notification system database?
Log in the Self-Registration Portal and locate the “Notification Options” section. Here you will find a field, “Opt Out By,” to enter the date you no longer wish to receive alerts. If you wish to stop notifications immediately, you can delete your profile by logging in and clicking the “Delete Your Account” link. Please note that it may take one or more days for your account to be removed from the emergency notification system.
13. Whom do I contact if I have additional questions?
For more information go the Clinton County Central Dispatch web page at:
www.clinton-county.org/LawJustice/CentralDispatch911.aspx. You can register for this service at this website. You may e-mail 911@clinton-county.org or call 989-224-5217.